Privacy Policy

Effective Date: January 11, 2024

1. Introduction

Listen411 is committed to protecting the privacy of its users. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our audio to text transcription service.

2. Information Collection

When you use our service, we collect the following information:

- Audio Files: We may temporarily store the audio files you upload for transcription.
- Transcripts: The text generated from your audio files.
- User Information: Basic account information such as your email address and name.

3. Use of Information

The information we collect is used for the following purposes:

- To provide and maintain our service.
- To improve and personalize your experience.
- To communicate with you, including service updates and customer support.

4. Data Storage and Security

We implement robust security measures to protect your data:

- Your audio files and transcripts are encrypted and stored securely.
- Audio files will be irrevocably deleted from our systems 3 days subsequent to their initial upload.
- We regularly update our security practices to prevent unauthorized access.

5. Sharing of Information

We do not share your personal information with third parties, except:

- To comply with legal obligations.
- To protect the rights and safety of our users and the public.
- With service providers acting on our behalf under confidentiality agreements.

6. Your Rights

You have the right to:

- Access and receive a copy of your data.
- Request deletion of your data.
- Withdraw consent at any time for data processing.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]